AI Agents
Agents that carry the whole process, not just the easy middle bit
An agent that drafts a reply is a demo. An agent that reads the situation, pulls the right data, decides what happens next and hands over to a human when it should — that's a system. We build the second kind.
The problem
Automation usually just speeds up the shape of the work
Most automation projects take the existing sequence of steps and make each one quicker. The handoffs stay, the waiting stays, and someone is still chasing the thing through. You end up slightly faster at a process that was never designed in the first place, and the saving is hard to feel because nobody's week actually changed.
When agents fail in production it is almost never because the model wasn't clever enough. It is because it couldn't see the data it needed, nobody could tell afterwards what it did or why, and there was no defined moment where a human took over. Those three gaps are design decisions, and they are the ones we make first — before any prompt gets written.
What this includes
The kinds of agents we build
Lead qualification and enrichment
An inbound enquiry gets checked against your CRM, enriched, scored and routed to the right person with context attached. Sales open a record that is already useful.
Quote and proposal drafting
The agent assembles a first-draft quote from your pricing rules, previous deals and the enquiry itself. A human reviews and sends, rather than starting from a blank document.
Support triage and first-draft responses
Tickets get classified, prioritised and matched against your existing knowledge base and past resolutions. Simple ones close, complex ones arrive at an agent's desk pre-researched.
Internal research and reporting
Agents that gather the same numbers and sources someone currently pulls by hand each week and produce the summary in your format. The report lands before the meeting instead of during it.
Data movement between systems
The re-typing between CRM, spreadsheets, finance and inbox goes away. Records stay consistent, and nobody's Tuesday morning is copy-and-paste any more.
Guardrails, permissions and observability
Every agent runs with scoped access, defined limits on what it may act on alone, and a full log of actions taken. You can see exactly what was done and why, at any point.
Where agents earn their keep
Built into the tools your work already lives in
An agent is only useful where the work happens. We integrate with the systems you already run, using their own permissions rather than a shared login.
- HubSpot
- Pipedrive
- Microsoft 365
- Google Workspace
- Slack
- Helpdesk tools
- Shared inboxes
How it runs
From process on a whiteboard to running in production
- 01
Define the process and the handover points (3–5 days)
We agree exactly what the agent owns, what it must never decide alone, and where a person picks it up. This is the whole design.
- 02
Build and integrate with your stack (2–4 weeks)
We build the agent and wire it into your CRM, helpdesk or inbox with scoped permissions and logging from day one.
- 03
Shadow run against real work (1 week)
The agent runs alongside your team on live cases without acting. You compare its output to what your people would have done.
- 04
Go live and optimise (ongoing)
We launch with one success metric, watch real usage, and tune the edge cases that only appear once volume is real.
What you end up with
What you end up with
A process that runs without chasing
The work moves on its own. Nobody has to remember to push it along or check whether the next step happened.
Measurable time back per week
We set the metric before launch and report against it, so the saving shows up as hours rather than a feeling.
A full audit trail of agent actions
Every decision, data source and action is logged and readable. When something looks wrong you can see precisely why it happened.
An escalation path people trust
Clear rules on when a human takes over, and enough context handed across that stepping in is quick rather than a reconstruction job.
Next step
Take one process off your team's hands
Thirty minutes, no pitch. Bring the process that annoys everyone and we'll tell you straight whether an agent should own it.